'Dude,' Don't Get A Dell
Note: Sierra Times has learned that since this orginal
publication, Dell Computers has called this matter a 'breakdown' in
communications. However, it was not clear if the breakdown in
communication was with Jack Weigand, or the Dell.com mail server - due to
a healthy response from the Second Amendment community. Only time will
I am writing this because I feel every Firearms owner should know this story. I placed an order for a Dell notebook computer on February 13 on line with Dell. I was given a tentative delivery date of February 21st.
I was watching the order through the Dell on line tracking system; I also opted for the automatic email notification of when the machine was to be shipped. Well the 21st came and went, I am a Pistolsmith I know things can happen. I made a phone call on the 25th, did a voice mail message for my salesman to get back to me and I was looking for the delivery date. The 25th came and went with no callback.
On the 26th I placed another call this time to cancel the order. After a few hours I got a call back, with this amazing reason for the delay. It seems someone in Dell had already canceled my order, when I asked why I was told Dell was afraid I was going to use the machine for illegal purposes. When I asked why someone would think that I was told it was because of the name of my business "Weigand Combat Handguns Inc.". Because I am involved in firearms I might be doing something illegal.
Now keep in mind I was never called or informed of this decision the order was just canceled. Many of you know me personally and know I run my business about as squeaky clean as possible. In addition being the President of the American Pistolsmiths Guild I am under additional scrutiny as to how I run my business, if I am not clean how can I be the President of an organization that promotes just that!
I was informed by a Dell supervisor not long after all of this the reason I was refused was because of their post September 11th policy of screening buyers.
I would like to respectfully ask the firearms community to do the following. If you intended to buy a Dell and because of this letter you do not, email Dell and let them know why.
Feel free to distribute this account to all you know in the Firearms community, I think they need to know. I for one am sick and tired of people assuming just because we are involved with firearms that we are doing something illegal. I also do not believe Dell deserves our business if this is how they intend to treat us.
God Bless Jack Weigand President American Pistolsmiths Guild Inc.
Dell Computer Corporation One Dell Way Round Rock, Texas 78682 (512) 338-4400 800-915-3355
Jack Weigand http://www.jackweigand.com/
Dell Computer http://www.dell.com/us/en/gen/default.htm
E-mail Dell Direct at: mailto:firstname.lastname@example.org
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Created: February 27, 2002
Last updated: October 14, 2005
©2002 Albert Lowe. All rights reserved.
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